Frequently Asked Questions
Everything you need to know about your Rockville experience.
What kind of warranty comes with Rockville products?
All Rockville products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship. Professional audio gear and select car audio components may be eligible for extended coverage.
How long does shipping take for electronic components?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for urgent studio or event needs.
What is your return policy for opened electronics?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return the item in its original packaging. Please note that a restocking fee may apply if the item shows signs of heavy use or missing accessories.
Do you provide technical support for product setup?
Yes, we offer free lifetime technical support. Our team of experts is available via phone or email to help you with wiring, configuration, and troubleshooting your audio system.
Are your products compatible with international power standards?
Most Rockville amplifiers and active speakers feature a switchable power supply (110v/220v). Please check the specific product specifications page before purchasing for use outside of North America.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm to help you build your dream setup today and pay over time.