Returns & Exchanges

At Rockville, we stand behind the quality of our pro audio and electronics with a 90-day money-back guarantee. If you are not completely satisfied with your purchase, we offer a streamlined process to ensure you get the right gear or a full refund.

1

Initiate Your Request

Log into your Rockville account and select the order you wish to return to generate a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.

3

Ship It Back

Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the returned unit, your refund or exchange will be processed within 3-5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing